1 reviews | Active since Jul 2017
Rude staff
<p>On Monday after i walk in the with my collegue. We were late however the security allowed us in.</p> <p>As i was checking my pair of jeans this lady staff says sivalile ( we are closed) I ignore her then i went to fit my jean. The other ladys were cleaning the floor then i heared a lady screeming were are these customers they must go.. hawu ;( but i wanted pay i couldnt because the sercurity was rude tell the other staff members that we must leave the shop.. why did she allowed us in if she knew that they were closed. the lady and a gentlemen from costumer service desk wanted to assit me but i was very angry i refused to pay as well because of the think that were said . </p> <p>I this is how ackermans stores treats the customers i will never do my shopping there again in Kempton park square. </p> <p> </p>
Good day Ntsoaki,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Ackermans Customer Service
Best regards,
Good day Ntsoaki,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Ackermans Customer Service
Best regards,
Thank you for the feedback.... Please note that i work in kempton park this is the closes ackermans that I use when i knoff off.. i will suggest that if they close the shop at 17;30 they must'nt even allow customer in we understand the business rules rather than allowing us in and treat us bad. I asked the other lady if the manager of the store is available she said yes but because they really wanted us out off the shop i couldnt even had a chance to complain to him / her. I really needed that jean hey...but i will make another plan. ive worked at Customer service for 9 years. i 've always tried to build repo with my customer so that they will remeber me and the image of company.... that is why am very ANGRY because i know what Customer service mean. i guess people are hired not just because the love what they do they work because they want a job...
Thank you for the feedback.... Please note that i work in kempton park this is the closes ackermans that I use when i knoff off.. i will suggest that if they close the shop at 17;30 they must'nt even allow customer in we understand the business rules rather than allowing us in and treat us bad. I asked the other lady if the manager of the store is available she said yes but because they really wanted us out off the shop i couldnt even had a chance to complain to him / her. I really needed that jean hey...but i will make another plan. ive worked at Customer service for 9 years. i 've always tried to build repo with my customer so that they will remeber me and the image of company.... that is why am very ANGRY because i know what Customer service mean. i guess people are hired not just because the love what they do they work because they want a job...
Good day Ntsoaki,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,
Good day Ntsoaki,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,