SL
Sharon L

1 reviews | Active since Feb 2016

30 Oct 2018, 12:44

Rude staff

I don't want to cause trouble because they have my address and cell number when I bought a simcard. We all know what happens when people have your address when you complain about them.

Let me just put it as a comment before I get into trouble. The rudeness to customers at Ackermans North Park mall is very heartbreaking to customers. The staff member said the reason why she is rude and is because she is scared that she will get ****** at the cellphone cabinet. So she is scared. Shame maybe she thought I was going to rob her all cellphones just by asking about simcard. LOL..... Please Ackermans Northpark mall get security. When I paid for the sum card the one at the till said tshwaraaaaaaa........ This sealed the deal lol...

I don't want to cause trouble but talking helps to prevent depression after experiencing feeling if sadness because of rude people. Please get security so that they can be nice or pretend to be nice. Let me stop here because they have my address and number.

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Replies (2)
Ackermans
Ackermans's reply30 Oct 2018, 13:14
Official

Good day Sharon,

We sincerely apologise for the service failure you have experienced.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.

Kind regards,

Ackermans Customer Service

Best regards,

Ackermans
Ackermans's reply01 Nov 2018, 15:15
Official

Good day Sharon,

We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service

Best regards,