EN
Elizabeth N
1 reviews | Active since Aug 2016
11 Oct 2020, 10:49
Rude staff
The staff at Ackermans Lebowakgomo are very rude & patronising to customers. They go out of their way to embarrass a customer. They need to go back to customer service training. When you lodge a complaint with the supervisor, she covers for her colleagues & blames the customer instead. Imagine if I go there as a mystery shopper & give the store a bad review?
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Replies (2)
Ackermans's replyOfficial
12 Oct 2020, 09:33Good day Elizabeth,
Thank you for contacting us.
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Thank you for contacting us.
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Ackermans's reply12 Oct 2020, 09:33
Official
Good day Elizabeth,
Thank you for contacting us.
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Thank you for contacting us.
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Ackermans's replyOfficial
15 Oct 2020, 16:22Good day Elizabeth,
We have been informed that you have been contacted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been contacted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
Ackermans's reply15 Oct 2020, 16:22
Official
Good day Elizabeth,
We have been informed that you have been contacted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been contacted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service