CL
Carey L

1 reviews | Active since Oct 2013

20 Jun 2020, 18:15

Rude SouthGate Employees

I went into your South Gate Branch on the 20/06/2020 to check out the under garments sale. I couldn’t find a size so I we decided to leave the store. However on our way out one of your male employees comes running after me causing a scene and asking me to come back inside the store...I asked why and he said that someone in the store wanted to talk to me...I asked why and he said I should come back into the store not even asking me politely. So I went back into the store with my husband where this guy led us to some lady by name of Lindo Ndlovu who rudely says to me can I see the size of your jacket in the presence of other customers. And as puzzled as I am I show her and she say ok fine you can go... only a few mins later does it ring a bell that I was wearing a jacket I had bought at your store and she assumed I had ****** the jacket in that particular store. When I asked her for her name she rudely says to me that she was doing what’s right for the store! So asking customers for the size of their clothing in front of other customers are one of your practices??? I am cash paying customer at your store, I don’t buy on credit or laybye your clothing in order to have them in my back. And so to have your employees rudely indirectly accuse me of *****ing something from your store is something I will not tolerate. I want an apology from Lindo Ndlovu and her male colleague.

0
Replies (5)
Ackermans
Ackermans's reply22 Jun 2020, 08:30
Official
Good day Carey,
 We apologise for the lack of service experienced at our store.  We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.  Kind regards, Ackermans Customer Service 

CL
Carey L's update24 Jun 2020, 13:00
Reviewer Update
3 days later, I am still awaiting feedback....
Ackermans
Ackermans's reply25 Jun 2020, 10:56
Official
Good day Carey,

We can confirm that the Divisional Sales Manager has been in contact with you. We have, however requested that the Divisional Sales Manager give you a followup call.

Kind regards, Ackermans Customer Service 
Ackermans
Ackermans's reply01 Jul 2020, 09:24
Official
Good day Carey, 

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

Kind regards, Ackermans Customer Service 
CL
Carey L's update01 Jul 2020, 14:08
Reviewer Update
You resolved this complaint amongst yourselves. Not with me.