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Christina C

1 reviews | Active since Jan 2022

08 Jul 2024, 15:32

Rude service and unskilled, untrained staff.

Ackermann, LHP, Bloemfontein. I received poor service from this branch. The Consumer Protection Act clearly states that the price on the price tag is the price the customer pays. I saw the price on the only pair of boots my size=R179.99. I proceeded to go pay, and I am told to pay R230. I refused, stating that I am paying the marked down price and that the CPA clearly protects that right. I was then told by one of the cashiers I am supposed to see the other boots of that kind are all a different price, and just because they priced this incorrectly, I must pay R230. (These boots weren't even with the 'other boots' he was referring to, and since when is a customer supposed to make sure thevmark down price is not different to others?!) I refused, to which another staff member was called who didn't help much. The staff member who misproced this item tried to explain to me that it was a mistake and I must look at the other items before assuming the PRICE IN THE ITEM is its actual price. (BIZARRE!) I proceeded to take a picture of the shies and leave, as they have no clue as to what the CPA states and they lack the required training, and tact towards customers. They seemed upset that I was standing up for my rights as a customer. Horrible service, honestly.

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