tT
tshepiso T

1 reviews | Active since Dec 2016

12 Dec 2016, 12:39

RUDE SECURITY GUARD & STAFF MEMBERS ACKERMANS MAPONYA MALL

<p>Yesterday Sunday 11/12/2016 I went to Ackermans Maponya Mall got to the store @ 16:40. While I was looking around for what I needed I overheard one of the staff members complaning that its almost time for them to knock off & we the customers are busy taking our time shopping! last I checked the store closed at 17:00 so I could'nt understand what the problem was! I eventually got what I wanted & paid for it! As i got to the door the security guard (Did'nt even see his name badge / tag but i remember his face very well) stopped me and demanded to see my slip and looked into my packet ! NEXT THING i KNOW HE STARTED demanding with an attitude that we open our bags as he needed to search them , I asked if the scanners at the door didnt work? He told me to go find out for myself he does'nt have time to answer such questions. Like this guy was so rude and had the most digusting attitude! He asked the lady in front of me why she walking out the store empty handed & WAS DEMAMDING TO SEARCH HER! I told him to mind how he treats customers because one day he will step on the wrong toes & will get slapped! He told me his untouchable and no one will do anything to him! I eventually walked out the store! i STOOD OUTSIDE THE STORE to answer my phone! The same security guard called one of the staff memebers and started pointing at me & talking from inside the store , and they started laughing! Clearly these people know nothing about customer service , and the guy that was laughing with the security guard is an employee that should have been serving the last few customers in store but instead he chose to spare his few minutes to have fun with the security guard! Clearly this what they used to doing!</p> <p> These security guards think they own these stores! I dont think I will ever set foot in that store again! #poor customer service & stinking attitude is what they have#</p>

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Replies (2)
Ackermans
Ackermans's reply12 Dec 2016, 13:28
Official

Good day Tshepiso,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply15 Dec 2016, 16:18
Official

Good day Tshepiso,

To date we have not received any response from you.

In order for us to assist you with your complaint, we await your response.

Kind regards,

Ackermans Customer Service