CM
Cleopatra M

1 reviews | Active since Aug 2019

31 Aug 2020, 11:46

Rude sales man

Disappointed and angry, yesterday went to Ackerman in East rand mall, we waited in a queue... So as I check in store there were no many customers and I read a notice by the window it Said 70 people are allowed inside the store, I then asked some guy who had a sanitizer by the door.. The responce was vey rude... I then told him to talk to me in a ryt manner cos I wasn't fighting was just asking.. On my way out he demanded to search my bag.... But as I was was in a queue to get inside no 1 got searched... I was really offended.. There's 1 thing about Ackerman staff especially east rand mall... Don't do customer service trainings in the morning... Disgusted really.... A man demanding to search my bag..... Sies

0
Replies (3)
Ackermans
Ackermans's reply31 Aug 2020, 12:06
Official
Good day Cleopatra,

We sincerely apologise for the service failure you have experienced. 

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon. 

Kind regards, Ackermans Customer Service 

Best regards,

CM
Cleopatra M's update31 Aug 2020, 12:33
Reviewer Update
Tnk'u
Ackermans
Ackermans's reply02 Sept 2020, 15:06
Official
Good day Cleopatra, 

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

Kind regards, Ackermans Customer Service 

Best regards,