CVdM
Collette Van der Merwe

1 reviews | Active since May 2012

17 Feb 2015, 14:55

Rude over the phone

i just spoke to a lady on the phone at your store in Menlyn and she so was so rude. I asked her to check for me where I can find a certain Minnie Mouse pajamas in another size and she refused to help me. She said the line was bad but she could hear me when I spoke softly but when I asked her stuff she didn't know where to find she suddenly says the signal is bad. She wanted my number the entire time and got it wrong each time, I don't even know why she wanted my number. When I asked her why she wanted my number she had a fit<br> and slammed the phone down in my ear. She is clearly unfit to do her work. I am sure<br> you do not want customers to link your company to behavior like that.<br>

0
Replies (1)
Ackermans
Ackermans's reply17 Feb 2015, 15:50
Official
Hello Collettev43@ ,

We sincerely apologise for the service failure you have experienced.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.

Kind regards,
Ackermans Customer Service