Rude Manger at Ackermans

Had such a bad experience at Ackermans Pavilion. I was screamed at, by the manager Mala Chetty. This is not the first time I have had this experience in this store.

I purchased a pair of school shoe's on Saturday at the price of R150.00 and the size was wrong so I returned them on Sunday. When I got the till with the correct size, I was told the price is R290.00. When i asked why there is a price difference?, I was told that the shoes were incorrect priced.

The teller also couldn't find the shoes name on the till slip and then he asked the lady who serverd me yesterday why the name on the till slip doesn't match the name on the school shoe's she said that, she saw that yesterday. She didn't even mention this to me. She should at least mentioned this to me as she did tell her fellow teller in Zulu.

I purchased toughee's and was charged for BFIRST. I was asked to why I never looked at the prices on the shoe's. The two brands are mixed on the shelf.

I asked to speak with the manager, she took for ever to come and assist. When she finally arrived, she didn't introduce her self of have a name badge on. She never asked how she can assist. She was very rude and started shouting at as. I had my daughter with me is a very nervous person and she has traumatized by this whole experience. She said that was the price yesterday and this is the price today. I took a refund of my money.

I was told that I was charged accordingly to the price on the label. When I went back to the school shoe rack the Mala was checking the shoes prices.

She refused to give me the area manager name and telephone number. She kept saying that they have a policy and I must call the call center. Apparently there policies are different to other stores.

I have pictures of the same shoes and different prices.