rude manger
i went into ackermans alex plaza,to return a layby i did there where items that didbt fit my son so i went back to return and recieve a refund on the items, well to my surprise the manager ntombe says she cant do the refund as layby there is a policy that says when u return a layby u can only exchange then she gave me no choice but handed me a gift card. i went on the website which says that i can get a refund. im disguted that 1 your manger lies to clients 2 she makes her staff lie as well 3 her rude attitude towards her client. i would like a full refund
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Ackermans's replyOfficial
30 Aug 2017, 08:52Good day Hayley,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply30 Aug 2017, 08:52
Official
Good day Hayley,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's replyOfficial
05 Sept 2017, 15:43Good day Hayley,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply05 Sept 2017, 15:43
Official
Good day Hayley,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,