Rude manager

Today I went to Ackermans in boulders mall to pay off my laybye,after paying off my laybye the lady who was assisting me said I should count my clothes to check if they're complete which I did,I then told her that the clothes were not complete,she then assisted me while confirming the barcode with the receipt,while we were doing that a guy buy the name of Thomas came and interrupted saying the staff is not supposed to touch our clothes due to covid regulations,I then asked which covid regulations because when I did the purchase it was the staff who was packing the clothes so where is the difference?he was very rude and asked the lady to stop otherwise he'll give her a warning..since when are as customers packing our clothes after purchase?and I asked him to show me the regulation where its written he failed and said its a verbal regulation and told me to go report him,I was emotionally abused by a person who'se supposedly a manager who'se duty is to resolve customer's queries and make sure that customers are happy,he told me I must go to he'll with my consumer rights..he was just abusing his powers because he wanted to knock off,I had the worst experience ever