Rude, grumpy and unapologetic

On Thu, 4 Nov, I was at Ackermans Mall of Africa at around 18:15. I know this because the time recorded on my slip was 18:31. I had just interacted with a very grumpy Hope. I had gone to her to ask where I could find towels. In my greeting I said how are you? Her less than pleasant response was, I'm fine. To which I said Hope, when asked how you are the polite thing is to reciprocate by asking the other person how they are. She then tried to spin this by saying in her language you can just say Im fine. Right. Would have been better to just apologise because she had been extremely rude and unprofessional. With staff as rude as this, customers will simply walk away. I urge you to revisit your customer service training with this particular individual. One great thing about this specific store is that the queue is managed efficiently. The store manager is prompt in getting cashiers to the front desk to help customers at the checkout points. This is commendable.