RUDE & GROSSLY *********** STAFF

I am an account holder at Ackerman's, I went in store to do a supplementary account card to be used by others. The lady who was serving me(THEMBI SIBANYONI P18425 FROM CAPFIN) was rude, after she called the consultants to ask for the application forms, she told me to wait for the email to be sent while she was busy serving other customer who arrived after me. I kindly followed up on her to go to check whether the email was through and complained that she can't carry on serving customers who arrived after me, having not checked the email. She banged my ID card on the desk and started raising her voice that I must go to other store. I told her that she has no right to kick me off the store. She went on to serve other customers while I was waiting for more than an hour. I decided to approach the store supervisor who then tried to help me and urged that lady to apologize but she never did. She came back after 2 hours to finish up the process and she was still cheeky. After all the 3 hours I spent there, she told me to come back on another day.