Rude employee

Is this how ackermans train their Till operators?? I went to their Galleria Store in amanzimtoti when I got to the till point the Cashier was still speaking to another lady (colleague) so I took out my card and placed it on the counter waiting for them to finish so she could attend to me , she then turned around and asked why am I dumping my card in her counter without explaining what I was there for , I politely told her I was waiting for her to finish chatting , so if she did ask she was gonna get a response , she didn't even greet and the gentlemen beside her who is also a cashier just stopped what he was doing and watched , I've inboxed Ackermans but no Response and judging by the lady's behaviour I could tell that kind of behaviour is the norm .when it comes to customer service you do not just hire any Tom,**** and Harry , you scout for people who understands the importance of Quality service and the image of the store .