Rude consultation/agent

On the 23rd of February 2024, I received a call from the numbers *** from one of the ackermans consultant enquiring when will I make a payment so I continue to answer her that I will make a payment but continued to voice my frustration that I hadn’t had the account for more than a month but every second day I receive sms and calls to make an instalment and that what also frustrates me is that those texts and call will be billed to my account when I haven’t had it for a month.

She raised her voice at me and told me she called to find out if and when will I be able to pay and not all the other things I’m talking about. This is when I told her to stop being rude and this is the kind of behaviour that will actually push me to close the account. The lady continued speaking so loudly. I asked her for her name because I missed it at the beginning of the call but she didn’t have the time to answer me, she then hung up the phone on me while I was busy talking to her.

I hope that consultant and the company will be happy to find out that moment after speaking to her, I went in store to settle my account and closed my account which I hadn’t even had for long.

I hope ackermans is aware of the behaviour and the attitude of their staff and actually take the right measures to correct and ensure that not another customer experiences such horrible treatment