Rude consultant

On 06.02.25 Thursday i received a call from ACKERMANS agents regarding my account, the manner in which this lady spoke to me was impertinent, firstly she doesn't state the reason for her call, she just went straight to say "when are you paying your Account ?" like really what happened to saying "Mam i see your account has not being paid, is there a reason mam, can we make arrangements ? Gosh this lady was so rude to a point that she told me to use Sassa money if i get some or ask my family to pay for me....i clearly stated i am currently unemployed therefore i am waiting for UIF payout which she told me it takes long so i have to pay my account, like how? is this how they are trained to talk to people...honestly i was left hurt for days, the thought of how this lady spoke to me, i really no longer want anything to do with ACKERMANS. ACKERMANS deserves a ZERO 0.