LM
Lusanda M

1 reviews | Active since Sept 2015

25 Aug 2023, 17:30

Rude Cleaning/till lady unnecessarily unpleasant encounter

I went to ackermans in princess crossing Roodepoort I was in a very good mood only for it to be changed by one of your very rude ladies working there. She was mopping the floor I needed to go to the other side of the store where she was finished cleaning she says to me it is wet there I apologized to her said I need to go to that side to the items she then repeated and said but it's wet and I said to her but how else should I see what's on the other side if I don't go there. I left and went to the till to pay for whatever I already had and she came there as I was telling her colleagues how she was shouting at me in front of my daughter. The colleagues apologized and she kept giving me attitude. I even said the reason you are giving attitude is that I look like you because we are the same race if it was a white person you would not have disrespected them in that manner I asked for her name she said it's Annie I wrote it down and asked for her last name she gave it I asked her to write down to get the right spelling and she said you write it down. Her colleague wrote it down for me Annie Nocikolwane is her name. I always go to that ackermans and get such good service but this time came across this rude women ended up only buying 1 item even though that was not the plan really disappointed in how this women gave such disgusting attitude and was surprised I gave her the same attitude. I was so upset I was shaking.

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Replies (1)
Ackermans
Ackermans's reply26 Aug 2023, 11:23
Official
Hi Lusanda, 

Thank you for bringing this to our attention. Customer service is extremely important to us, and we assure you that we value your feedback and take it very seriously. Please  be advised that this matter has been escalated to the relevant department, who will  provide you with urgent feedback.


The Ackermans Team