lM
linah M

1 reviews | Active since Jul 2013

01 Sept 2020, 23:17

Rude Cashier, *********** Supervisor

On Friday the 28th of August 2020 I returned school pants at Ackermans New Junction in New Town , Johannesburg for size exchange only to find that there was a price difference, the guy who was helping me said whilst I awaited to get the difference of the price he was to leave me with the next teller who would assist me. To my surprise the next till agent by the name of Andrew came through and without greeting or asking if I was helped he overlooked me and called out the next customer. I then asked him why he would call the next customer whilst I was still standing right behind the till he stood at. He then rep**** arrogantly saying it wasn't him who left me to stand there. Then he took the pants I had returned folding them over and over again as if trying to get a reaction from menu waisting my time. After a minute or two he unfolded the same pants again checking for the price and called his Supervisor a lady ,and whilst the supervisor was done authorizing he ignored both the supervisor and myself by starting a conversation with one of his colleagues who was standing at the door afar from the till. I lost it and told him to get done and not waist my time , mind you this occured whilst his supervisor was standing there with him and I was still infront of the till. He arrogantly told me that I must just deal with it , he's not wasting my time and threw insults at me. We were at each other's throats for a bad 3minutes or so until eventually his supervisor to him to behave and apologies , well he didn't budget he still carried on throwing insults until I took out my phone and took a picture of him and he took off his name badge. What a ********** service from Ackerman's New Junction.

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Replies (2)
Ackermans
Ackermans's reply02 Sept 2020, 09:27
Official
Good day Iinah,

We appreciate the time taken to notify us of your dissatisfaction. 

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon. 

Kind regards, Ackermans Customer Service 
Ackermans
Ackermans's reply08 Sept 2020, 11:30
Official
Good day Iinah, 

We have been informed that you have been contacted and the relevant feedback has been given to you. Thank you for bringing this to our attention.

Kind regards, Ackermans Customer Service