MM
Mpho M
1 reviews | Active since Oct 2019
01 Oct 2019, 09:45
Rude call centre Nosiphiwo
If I would rate the service I got from ackermans call centre I will rate you Zero. I just got a call from Nosiphiwo. How rude she was, refused to call a manager and eventually hung up the call. I want someone senior to listen to the call and call me back. She was so rude. I would never speak to any human being the way she spoke to me. Is that how as a business you speak and treat clients? I want her to personally call me and apologize.
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Replies (3)
Ackermans's replyOfficial
01 Oct 2019, 10:55Good day Mpho,
We sincerely apologize for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the relevant department for investigation. He or she will contact you shortly.
Kind regards, Ackermans Customer Service
We sincerely apologize for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the relevant department for investigation. He or she will contact you shortly.
Kind regards, Ackermans Customer Service
Ackermans's reply01 Oct 2019, 10:55
Official
Good day Mpho,
We sincerely apologize for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the relevant department for investigation. He or she will contact you shortly.
Kind regards, Ackermans Customer Service
We sincerely apologize for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the relevant department for investigation. He or she will contact you shortly.
Kind regards, Ackermans Customer Service
MM
Mpho M's updateReviewer Update
01 Oct 2019, 16:03Thanks for getting back to me. I received a call from a manager who listened to the call and acknowledged that Nosiphiwo was very unprofessional and rude and apologized for her behavior. I was assured that the agent will be disciplined as she also refused to call me back and apologize.
MM
Mpho M's update01 Oct 2019, 16:03
Reviewer Update
Thanks for getting back to me. I received a call from a manager who listened to the call and acknowledged that Nosiphiwo was very unprofessional and rude and apologized for her behavior. I was assured that the agent will be disciplined as she also refused to call me back and apologize.
Ackermans's replyOfficial
10 Oct 2019, 16:22Good day Mpho,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
Ackermans's reply10 Oct 2019, 16:22
Official
Good day Mpho,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service