Rude call centre agents

Item: Ackermans
Rating: 1
Author: Danielle B

My mother has been a loyal customer of Ackerman's for many years. Recently she has been receiving messages and phonecalls from the clothing Store. She makes sure her payments are up to date and on time. Call centre agents who have been calling are extremely rude and disrespectful towards her. It is completely unacceptable to treat the elderly in that manner and something should be done about it

Helpful (0)

Replies (2)

Ackermans's replyOfficial

16 Sept 2022, 08:51

Good day Danielle,

We sincerely apologise for the service failure you have experienced.

Please give us the opportunity to resolve the matter. We will contact you soon to address the complaint.

Kind regards,
Ackermans Customer Service

Ackermans's reply16 Sept 2022, 08:51

Official

Ackermans's replyOfficial

30 Sept 2022, 12:11

Good day Danielle,

We have requested for more information from you via email.

To date we have not received any response from you. In order for us to assist you with your complaint, we await your response.

Kind regards, Ackermans Customer Service

Ackermans's reply30 Sept 2022, 12:11

Official