Rude Call Centre Agent

I have called Ackermans 4 times now.

Bear in mind I’m using my airtime to call, I settled my account on the 21st of March. I was told that I will get my paid up letter after 24hours.

I called again yesterday I was told the same thing. What is irritating me worse is that I got the worst call centre agent who just kept quiet while I was talking to her ( meaning I was not suppose to tell her how I feel about their service…. So called “”Alutha”” she just avoided me) and hanged up after few minutes. @Ackermans is that how you train your advisors?

Why do you have such agents who ignore the callers?

I am really not please with your service and I still want my paid up letter