MM
Manoj M

1 reviews | Active since Jul 2018

18 Oct 2019, 22:38

Rude behavior and lack of customer service

My wife and I went to do some shopping at clearwater mall in roodepoort.. We walked into the store at 20h40 on Friday the 18 October 2019 and the staff were cleanig and very rudely told us to walk on the other side as they are sweeping. They were cleaning and moping on almost every side that we eventually could not even shop and left the store as we keep getting told that they are cleaning and that we cannot walk on the floor.The time of the store closure is 9pm and I'm shocked that the staff is cleaning up 10 minutes before closure to run away home at 9pm so they case away the customers.

0
Replies (2)
Ackermans
Ackermans's reply21 Oct 2019, 08:22
Official
Good day Manoj,

We sincerely apologise for the service failure you have experienced. 

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly. 

Kind regards, Ackermans Customer Service 
Ackermans
Ackermans's reply23 Oct 2019, 14:53
Official
Good day Manoj,

 We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention. 

Kind regards, Ackermans Customer Service