Rude, bad customer service from the Manager
I went to Ackermans yesterday to buy something. I saw this beautiful swimwear which I decided to buy, i proceeded to the fitting room as I wanted to make sure i take the right size, when i got there the guy said i cannot fit the swimwear and i asked Why? He said thats what the manager told him, i asked then what if I buy it now and then it doesn't fit, are you guys gonna allow me to exchange it? He rep**** by saying i can't return nor exchange swimwear.He said he will make things better for me and call the manager.
The manager came, tells me I cannot fit the swimwear to which I asked so where is it written to show that I cannot fit swimwear? She told the guy to get a slip so he can show me on the back of the receipt, When he came back the manager read out this "For hygiene reasons, underwear cannot be refunded or exchanged". I said to her that's a different issue because you are reading a policy regarding refunds and exchanges of underwear, i need a policy that specifically states that i cannot fit, she then said I'm trying to change their rules, they don't allow swimwear to be fitted especially by us "Women", i said to her there's a reason why the swimwear has a protective strip and i will certainly fit it on top of my own underwear, she said she's not sure of it and I asked her to go with me in the fitting room since well she's not sure i will do what I'm saying. She then left me there to do whatever she was doing, i left the swimwear because it's pointless to buy something that you won't be allowed to return nor exchange,it was very rude of her to walk away from me without even coming with a solution, something that I'm pretty much sure she's trained for.
ACKERMANS, PLEASE PUT UP A POLICY IN FITTING ROOMS THAT SHOWS WE CANNOT FIT SWIMWEAR!
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards, Ackermans Customer Service
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards, Ackermans Customer Service
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards, Ackermans Customer Service
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards, Ackermans Customer Service
