NR
Natasha R

1 reviews | Active since Jul 2010

21 Nov 2015, 08:38

Rude and unhelpful

Your staff member Chanelle is rude and unhelpful. I visit your store quite often as I am a reguler customer. On the 20 November at 5.40pm I required air time and popped in quickly. Standing in the queue, Chanelle and another cashier were standing at the last till. They decided to speak about me whilst I am in earshot thinking that if they covered their mouths with their hands I would not hear. This is disrespectful and shows lack of basic manners. Standing in the queue for ten minutes to get air time whilst these two are having fat chat is not on. I will not visit your store again.

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Replies (1)
Ackermans
Ackermans's reply23 Nov 2015, 08:17
Official
Hello Tosh,

We sincerely apologise for the service failure you have experienced.

Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.

Kind regards,
Ackermans Customer Service