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maatsi K

1 reviews | Active since Jun 2017

28 Jun 2017, 14:57

Rude and disrespectful cashier Alice

<p>I purchased items at Ackermans Wonderpark mall and realized when I got home that one item (toddler jersey) still had a security tag on it. I went back to the store few days later and when I advised the lady that assisted me that she did not remove the tag and that mistake cost me additional effort and petrol. She was initially rude and dismissive and when reprimanded by one of her male colleagues she was disrespectful, unapologetic and rude about it. Such rude behavior for her own mistake is honestly unacceptable and was unwarranted. Highly disappointing.</p>

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Replies (2)
Ackermans
Ackermans's reply28 Jun 2017, 15:26
Official

Good day Maatsi,

We appreciate the time taken to notify us of your dissatisfaction.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply03 Jul 2017, 15:24
Official

Good day Maatsi,

We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service