Rude and disgusting service

Good day,

I am highly disappointed at the lack of service received from your Albertina Sisulu and Ellof street branch. I arrived to pay for my Layby and release it that expires today, only to arrive after rushing from work to a store that is being closed up. I spoke to both the manager and security lady on duty explaining that I wanted to pay for the Layby and I was very casually and rudely told that I should send somebody.

I would like an immediate refund of my money so I can make my purchase elsewhere as my daughter needs winter clothes.

I am absolutely disappointed with this store as I usually make my purchases here. There was no communication that the store has changed its trading hours, the information on Google states 5pm.

Honestly disgusted!