Rude Ackermans

So I got a call from a lady today regards to my outstanding account the following is what she said. "Hello am I speaking to Tshego when are you paying your account am calling you from Ackermans ? I responded yes speaking month end and she said ok and put the phone down on me! Is this how the consultants are trained? Am closing this account and I shall never purchase anything from such rude people..she called from ***