******* Service

I am a visitor at Schweizer Reneke for December holidays...I decided to that ill buy my niece Christmas clothes at Schweizer Reneke Ackermans cos the store is my favorite bt yhooo I regret.I went the bought the clothes when I get home the clothes does not fit well then I'm like its ok il return for exchange,When I get there I go around in the shop looking for other clothings "bear in mind looking for clothes takes too long"thereafter I queue on a long queue when I get at the counter that's when they tell me that the refund/exchange system is offline.Haow I'm like after all the energy I wasted as you guys don't announce that the system is not working really now?I was sooo ****ed and annoyed honestly thats not how things should work...I asked one of the cashier there to please then keep this clothes for me cos the sizes are nt easily found il come the following day to exchange them oh my gosh the cashier gave me a huge attitude asking me where she's going to put them? I'm like please then she's like "just put them there"with this huge attitude then I asked to speak to the manager (Lesego)to please put this clothes for me and she said yes then I left...The way I was ****ed wth the attitude and the wasting on time cos they dont alerting the customers that the system is not working I decide to go the following day (27/12/2020) to just ask for my refuse cos their poor service...I get there they call a supervisor (Ginnet Nobatho)If that the correct name she told me.Ginnet comes and offer to assist with the refund then I take out the clothes and 1 per of takkies then I experience another attitude from her telling me that she wont assist me cos the takkies are dirty and I'm like excusee me those takkies I bought them on the 25/12/2020 and my kid ddnt were them and I took those takkies dirty as they are cos that was the last of the size "11" so I ddnt mind cos this dirty its nothing bt if there was another cleaning size 11 I was gona take them...She didn't wana hear anything and left me like that on the counter saying I am bt gona assist you.I stood there like a fool with no assistance even other customers had to interfere saying how could this supervisor (Ginnet)treat me like this cos this takkies they are dirty inside bt when they look at the back we can see that the kid didn't wear them...I stood there with other customers trying to look at the takkies commenting that these no any sign showing this takkie was used..I had to shout so I can get assistance then the supervisor (Ginnet)she came and started arguing with me in front of other customers even more customers got involved...then the manager came (Lesesgo) came we were still arguing with Ginnet then they started to assist me cos I was fumming now...When they were done with the refund Lebo (manager)started with insulting me telling how dirty I am told her to please not to judge a book by its cover bear in mind I am a pilot so she should see me and say all those words,the worst thing she told me that she will pour me with hot water and I am like come do it rite now...I can see that's a trend at Schweizer Reneke to pour customers with hot water no wonder Edgars store is closed all because the employee poured customer with hot water...Im sure Lebo and Ginnet want the store to close too...Will be the last time ever in my inter life being a customer and will never recommend it to anyone to buy clothes at any Ackerman cos I see the employees there are taught to burn customers with boiled water..The treat customers like *******.