****** by Ackermans/Finrite for ***** caused by its Employee

I am very disappointed with the service received from Ackermans/Finrite as i went to Ackermans store at Soshanguve Crossing to add my new born babe to the funeral policy i have with Ackermans/Finrite and one of Ackermans employee **********ly opened a new account for me and i reported the matter to Ephraim who is a store manager at Ackermans Soshanguve crossing and he advised me to do affidavit which i did and submitted to Ephraim and he confirmed that he sent it to Finrite for processing.

I received a call from Tiisetso Hlalele who seemed to find a reason not to refund the money that was debited from my account due to ***** caused by Ackermans employee and for me it does not make sense for me to open 2 different policy unless if i wanted to top up my policy for better benefits. None the less there should be telephone recording for this incident in particular as he (Ackermans employee) phoned in to do amendments or opening this policy for me instead of adding my child to it. Tiisetso also send me a till slip that i signed and it should be the one they printed after they asked for my Ackermans card which i gave it to them but i did not open a new policy.

Kindly arrange to refund my money and obtain the recording for the new policy that was **********ly opened for me without my knowledge and provide me with documentation that states that i requested a new policy to be opened stating beneficiary and additional members to the policy because the time we made a call while in the store i asked who is covered on the new policy and the confirmed that i am the only person covered on the policy which it still does not make sense for a normal person to open a funeral policy and only cover himself or herself where as i have a family of my own hence i went to the store to make addition on the policy but not opening a new one.

Your feedback on this matter will be highly appreciated in order to put the matter to rest.