RM
Rosemary M

1 reviews | Active since Dec 2019

07 Dec 2019, 00:02

****** by a cashier

feeld i was ****** by a casher. i bought a -zte mf927u today with mtn starter pack sim no.*** plus R29 data bundles . I ask them to show me how to use or connect to the router. I waited for almost 30 -45 minutes him trying to figure how to connect and loaded the bundles for me. i was connected for within 1 minutes then out of bundles and he said he does not know why it connect only watzup. I was suprice because he shows me techarge massage of 350mb and said mybe mtn gave you free data. I went home on my arrival decide to connect and nothing happen decide to open sim slot to find that the sim that is inserted does not look new it has two light and dark yelow color. i callled mtn to check to which cell number bundles was loaded to and also check the sim card that i purchase if it is working cause it give me no serves massage when tryed to check balance. Mtn operater said to me that the bundles was loaded to the diffrent cell number not allowed to disclosed and sim card that i bought is not ricard. i was wrobed by ackermans casher.

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Replies (2)
Ackermans
Ackermans's reply09 Dec 2019, 08:25
Official
Good day Rosemary,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint.

Kind regards, Ackermans Customer Service 

Best regards,

Ackermans
Ackermans's reply17 Dec 2019, 15:49
Official
Good day Rosemary, 
 We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

Kind regards, Ackermans Customer Service 

Best regards,