****** AT GUNPOINT IN STORE

Good day

I write this email with much disappointment and anger. On Saturday 13 August between 9:17 and 9:40am myself and sister as well as her 1 year old daughter walked into Ackermans Diepkloof square. As we walked in, and pointed a gun at us and said he was robbing the store.

He led us into the store room where a number of customers and staff were held at gunpoint. Our phones and personal belongings were taken. Some people were slapped around and walked on top of as we lay on the floor on our stomachs.

After the incident all staff took our details and contacts and asked us to disclose what was ****** from us as it would be claimed from Ackermans insurance.

My disappointment stems from: 1. No communication to see that the victims were alright after this 2. No CCTV footage nor alarm system in the store even if we wanted to claim from our own insurance 3. Nope concern, apology nor compensation from Ackermans considering they as a store were negligent about security.

We need answers and we need our belongings replaced. I am not even going to get started on the lack of concern following the trauma we endured.

Your urgent response is appreciated.