RIDICULOUS SERVICE FROM ACKERMANS AND RUDE STAFF

I made an online purchase on 28 December 2021 of school uniform to avoid the ridiculous in store service as one waits up to 2 hours in line while cashiers work slowly while chatting away to each other. I got an sms confirmation on the same day I made the order that my order has left the warehouse and is in transit.

On the 6th January 2022 I called the call center and spoke to a woman called vuyo who refused to tell me her surname, she kept me on hold for over 5minutes to check where my order is then told me she can't see where it is. I asked to speak to a team leader and she said I can't speak to them because "that's her phone" and not the team leader's. I asked for the team leader's work contact details and she refused and said she will get the team leader to all me before COB and I have not received a call until today the 11th Jan 2022. Next day I called and spoke to Jennifer and left a message for the team leader to call me back but I still haven't received a call. Jennifer told me their online order take 7 working days but today is the 10th working day and I have still not received an sms to go pick up my order at the selected store.

I contacted ackermans twice via Facebook last week and was told I'd be contacted but I've not been contacted. At this point I'm NO LONGER INTERESTED in the items purchased because schools open tomorrow and they STILL have not delivered my child's uniform, I just want a REFUND but I'm told I'd have to return the items to the store to get my refund but HOW DO I DO THAT WHEN THEY ARE NOT DELIVERING MY ORDER????

ACKERMANS JUST WHEN I THOUGHT YOUR SERVICES COULDNT GET WORSE YOU PROVED ME WRONG....I WANT MY MONEY!!!