RICA your CELL C sim and have endless queries!

I bought a cell c sim card from Ackermans, Selcourt Towers. I took along my ID and proof of residence in order to get the sim card RICA'd.<br> The teller captured my details and gave me a slip to prove the RICA process was complete, yet 2 weeks later I STILL cannot use the sim card!<br> Cell C says the problem lies with Ackermans.<br> Ackermans says the problem lies with Cell C.<br> NOBODY even asks for the sim number in order to check on their systems what the problem might be - I HAVE TO TAKE TIME OFF WORK TO GO BACK TO THE STORE! Why should I go BACK to get something done that was supposed to have been done in the first place?? THEY GET PAID FOR THIS SERVICE!! Who refunds me the time I have to take off work, and the fuel and costs of free parking to go BACK?<br> One simply cannot complain about the service if there isn't any!!!!