Rhulani & Musa, nothing can describe ur incompetence and disrespect

Around 10.30 am March 18 2020 I headed into Ackermans to do an exchange, I got to the till and explained that I misplaced my slip but I bought the items on my account and I wished to change the Huggies size 5 to a size 6. The lady Smangele assisted me, she asked me if I declared the item and I told her no as there was no1 at the door wen I came into the store, and no sales personel asked if they cud assist me. She then said she wud have to ask management of which I was ok with, a few mins later the manager RHULANI, comes and accuses of being there earlier on and taking nappies, he said he had me on footage and he cud show me, I got angry, followed him to the back, he made me wait for a long while, then he comes out and tells me I shud have declared at the entrance, of which I tell him there was nobody so I declared at the till, he insisted that there are always 3 ppl there ND wen I told him to show me the footage of the 3 ppl that were supposedly there, or of me taking anything earlier on he told me he did not have to show me any footage, I had to shout in the store ND the till lady Smangele was the one to solve the problem. Another employee by the name of Musa was also asking me interrogative questions and wen I asked him for his name badge (I took a video of this by the way) he sed why must he wear his name badge for me and he's not scared of me or of loosing his job, I told him every1 has their name badge except for u and he blatantly disregarded me. People like that should not work in retail as they do not understand customer service and if the lady at the till must be the one to calm me down and resolve the issue then clearly she should have the managers job. PS Rhulani, I'm still waiting on the footage of me *****ing as u accused me of. This has been my worst experience ever. Thank u Ackermans staff.