Review/Complaint Regarding Credit Application Experience

I recently app**** for credit with Ackermans but was instantly declined without a clear or proper explanation. Concerned by how abruptly the application was rejected, I contacted your customer service team today at 13:30 to seek clarity.

During the call, the agent informed me that the decline was due to my ID number being linked to my credit history. However, I explained that it appeared the application never even went through to the credit bureau for assessment. This suggests that no actual credit check was performed before the decision was made.

I find this experience very frustrating and confusing, especially as I was not given any detailed feedback or a fair assessment of my application. I would appreciate a proper investigation into the matter and a clearer explanation as to why my application was declined without a credit bureau inquiry.

Thank you for your attention to this matter.