Return policy

On 2 May 2015 I bought a pair of ankle boots at Ackermans Cape Gate. As the weather was still warm for winter I did not wear them immediately. The first time I did, I got a huge blister on my left ankle which took more than a week to heel so I still did not wear them. Eventually I began wearing them and they were quite comfortable. To my dismay, last Thursday I noticed that something felt strange when I walked. When I checked, both heels were loose and you could see it was badly manufactured. When I tried returning it, I was told that the 30 day return period was exceeded and they won't refund or exchange the broken boots even though the ladies operating the till told me there is a problem with the shoes as they already had a pair returned with the same problem. I was extremely disappointed in the customer service as I was basically told that I wasted over R 209 for shoes that broke within a month and was beyond repair. The broken shoes was not due to my negligence but bad manufacturing and still I am the one paying the price.