KQ
Katlego Q
1 reviews | Active since Jul 2018
04 Jul 2018, 20:49
Return
Baby items were purchased at Ackerman for a surprise shower for a girl but the baby is a boy. The original package was destroyed they are no slips or prices tags on the items but are still in returnable condition the store refuses to take them back because of packaging..
Helpful (0)
Replies (3)0
Replies (3)
Ackermans's replyOfficial
05 Jul 2018, 08:36Good day Katlego,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply05 Jul 2018, 08:36
Official
Good day Katlego,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's replyOfficial
05 Jul 2018, 09:53Good day Katlego,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply05 Jul 2018, 09:53
Official
Good day Katlego,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's replyOfficial
06 Jul 2018, 11:56Good day Katlego,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply06 Jul 2018, 11:56
Official
Good day Katlego,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,