Requesting of Funeral Claim Forms

My Mother passed away in a car accident, I informed Ackermans of this and requested the funeral cover forms to be sent to me so I can begin the process of claiming the R5000 funeral cover the policy has, I called the call center 3 times and kept being promised that the forms would be e-mailed or faxed to me but they never were.<br> <br> I then went into and Ackermans branch in beacon bay and asked the staff for the forms, the manager said they had no forms left and he would as head office to fax them a copy of the forms, but 5 minutes later he said sorry he can't help us as he does not know the stores fax number to receive the documents. <br> <br> I then called Ackermans a further 2 times to request the forms but NONE have ever been emailed nor faxed to me. I am greatly disappointed and disgusted at such poor service especially in a matter as hurtful and depressing as this.