Repair device

Ackermans connect daveyton mall,

Good afternoon Sir/Madam. My is Anna Mabanga, I bought A03 Samsung last month.I only used the phone for only two weeks,then the phone started to give me a problem.The charger it was not working and it started to have sound afterwards it just went off. I came back to the shop and brought the phone,stuff members they said to me they will take a phone and book it and send it to repairs. They said I must wait a month then my phone will be back ,lucky it didn't take a while after a week or so I got the sms saying my phone is back. I must come and collect the phone.indeed I went to the shop and collected the phone, but the phone was still on the same condition like first. The charger it was not working. With all due respect I don't want this phone anymore it's either you refund me back my money or you just give me a new phone. At the moment i don't have a phone and I need the phone to do my school work and for my personal things ,yet I bought the phone now I am struggling. I am not happy at all.The manager was so helpful I am even writing this complain using his phone because I don't have a phone.I would like a response asap please