Reimbur*****t

I have a couple of expired laybyes at three Ackerman's stores in Cape town. I'd like those reimbursed into a voucher I can use at one of the stores. I've called at stores and they insist I visit the store Wich is absolutely insane as my life is in danger if I go back to Cape town. I've even lost my fiance. I don't have anything to wear as I had to leave suddenly. I'm very upset as I didn't expect this from Ackerman's. I don't want money. I want a voucher Wich I can go into the store take a few items. This is totally upsetting. I need someone to call me back asap.