reimburse of 1679

On the 22nd I made my purchase with cheque card , it went off 1679.00 twice . Xolani called the bank, but later I realised was not reversed. I then called the branch as instructed by bank. I called Debrah branch manager , she reffered me to the head office. I spoke to Cameroon he said he can see my money was billed twice. He took my card number and contact details. He said he will call and my money will reflect within an hour. I am upset he never got back to me. I will now get my money after 10 working days. I want my money as in yesterday please assist<br> <br> <br>