REFUSING TO UPDATE BUREAU PROFILE

<p>I had an account with Ackerman's which was handed over to a 3rd party collection company, I then settled the account with an amount of R3500. Now I am struggling to have Ackerman's update my ITC profile. I called in last week Thursday spoke to a manager by the name of Shaun after having been transferred from client services to collections four times and Shaun promised that I will contact back on Monday before 12 midday and I am still awaiting the call. According to their records, I have an installment of R3221 for Ackerman's account and this is stopping me from doing other things.... I have settled the account and all I ask for is for Ackerman's to update the bureaus. The account was settled on the 03/06/2017 and still, the bureaus have not been updated even after I had called requesting for the update one agent arrogantly told me "we have our own process and that means we can only update the bureau at the end of the month" as I asked is my life supposed to wait until month end...please I need help</p>