1 reviews | Active since Jul 2016
Refusing to take back a phone that is not working with 7 days of purchase
<p>Good Day </p> <p> </p> <p>On the 17 October 2016 I bought a phone at Ackermans Tzaneen branch and was told that I could return it with 7 days if it gives me problems. The phone has not been working properly and its worse that a second hand phone. The battery does not last and sometimes it switches off by itself. When I returned it the branch in Tzaneen refused to take it and they are giving me attitude. I feel conned by Ackerman. Please can you assist</p>
Good day Masutane,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Relevant department for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Good day Masutane,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Relevant department for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Thank you Ackermans for the prompt response from your team.
It shows that you take your customers seriously. This is truly appreciated.
Kind Regards
Thank you Ackermans for the prompt response from your team.
It shows that you take your customers seriously. This is truly appreciated.
Kind Regards
Good day Masutane,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Good day Masutane,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service