REFUSED TO REFUND

i bought a phone on the 1st of august in ackermans midrand....then the phone started giving me problems within the 1st week. they were software minor problems i could live with them...then both of the cameras and charging stopped working..had to return it on the 02 October...my phone was booked for repair , after 2 weeks tried to do a follow up on the phone so a called the store they never answer my calls.....i tried calling them maybe twice every week they never answer the phone till i was able to get hold of mtn repair centre and they told me your phone its still sitting in the store i should find out why...since couldn't get hold of the store i called ackermans customers service they didn't wanna listen to my problem they said i should wait for 21days.....i waited for the whole month, after a month i called ackermans customers service and i was told that you're phone is still at the store so go to the store and get a refund when im at the store i should call ackermans customers service so that they can authorize the refund ....so the next day i went to the store to get refunded.....the store refused to refund me and they told me that my phone went to mtn for repair this morning,the lady from ackermans customer service who told me to go to the store and get a refund when i call her she startin telling lies that i should have went to the store earlier then they were going to refund me.......now i have to wait for another month.........

repairing a phone doesn't even take a 2day.......2 months for a phone