REFUND/OR EXCHANGE OVERDUE

Took a phone contract from ACKERMANS in Gillwell Mall in East London on the 12th March 2025. On the 28th March 2025 the phone got a low battery when I put on charge it went blank just vibrating with no sign that it wast charging. On the next day 29th March 2025 took the phone back to ACKERMANS store and it was booked for repairs. On the 2nd April 2025 received an sms saying "your phone has been collected by courier to repair Centre", on the 7th April 2025 received another sms " Dear Vuyelwa, your phone has been received and qued for assessment". Since then there is no communication and I have been going up and down visiting the store about this phone that I am paying for with no nice feedback, I'm being told everytime that I must wait at home for a call. It's a third month already without a phone and a call. What stresses me another lady I was with upon returning the phone with the same problem as mine already has her phone back in the first week of April 2025 whereas everytime I visit the store to check about the progress of my phone I'm being told to wait for a call. Last time I was there I was advised not to visit the store again without receiving a call from them. I'm not happy at all because there is no time frame for their repairs. I'm no longer interested on the phone I just want my money I already spent on it, and stated on their receipt that " we will gladly refund or exchange any item in a saleable condition within 30 days, provided you have the original till slip, exc cellular products.

Refunds Or exchanges after 30 days from purchase or without an original till slip will be given on a gift card or exchanged at the current system price... etc". In my case 8 returned the phone prior 30 days from purchase and in good condition with everything I received it with with good packaging, therefore I qualify for them to refund or exchange it.