Refund with a proof of purchase and sealble condition

On the 18/11/2017 went to Ackermas The Grove Pretoria to settle my laybey, original transaction date 27/08/2017

On the 20/11/2017 want to return one item for cash refund with a proof of purchase, the manager Jimmy refuse to give me refund because I don't have the card I paid with, did explain that the card I've paid with on the 27/08/2017 has expired and the card I've used on Saturday is my husband's card which he is currently out of the country coming back on the 3/01/2018

I explained Jimmy the manager as Ackermans refund policie the one at the back of the slip "We will gladly refund or exchange any item in a sealable condition within 30 days provided you have the original till slip excl cellular products

Refund or exchange after 30 days from purchase or without an original till slip will be given on a gift card or exchange at the current system price"

I hope to hear you asap.

Regards Thabang