SM
Sonja M
1 reviews | Active since Oct 2018
31 Oct 2018, 09:29
REFUND REQUIRED x 3
I purchased some items from Ackermans Durbanville in May 2018. Some of the items were returned to Ackermans in George in June 2018 and a credit was made on the same card (Not a store account card) used for the purchase. No credit was received on the card but in September 2018, 2 transactions were made on the card as PURCHASES and NOT as credits. I have thus now paid THREE TIMES for the same items which were RETURNED.
I have tried in vain to get refunded - THREE refunds are required! I have phoned, I have gone to the store. Everyone I speak to can't help me. How is this possible???
I want my money back. I do NOT want a credit voucher. I have paid 3 x for items I don't have.
PLEASE contact me and resolve this ASAP.
Helpful (0)
Replies (3)0
Replies (3)
Ackermans's replyOfficial
31 Oct 2018, 10:01Good day Sonja,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply31 Oct 2018, 10:01
Official
Good day Sonja,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint.
Kind regards,
Ackermans Customer Service
Best regards,
SM
Sonja M's updateReviewer Update
31 Oct 2018, 10:19Good Morning
Thank you, the branch manager has contacted me. We are trying to resolve this. It needs to be mentioned that Sarina (branch manager) has been incredible to try to assist me.
I appreciate your prompt response.
Kind regards
Sonja
SM
Sonja M's update31 Oct 2018, 10:19
Reviewer Update
Good Morning
Thank you, the branch manager has contacted me. We are trying to resolve this. It needs to be mentioned that Sarina (branch manager) has been incredible to try to assist me.
I appreciate your prompt response.
Kind regards
Sonja
Ackermans's replyOfficial
31 Oct 2018, 10:54Good day Sonja,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply31 Oct 2018, 10:54
Official
Good day Sonja,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,