VM
Vuyiswa M
1 reviews | Active since Dec 2017
27 Jan 2022, 09:23
refund request
Sent a request for refund on my credit balance on the 14th Jan and was advised to sent bank statements which i did waited the 7 working day they asked and to date nothing has been done .called the call center to follow up and was asked to send more documents asked to speak to a team leader or manager was told that Gill & Melody wont be able to take my call due to COVID 19 regulations i want my refund guys.
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Replies (2)
Ackermans's replyOfficial
27 Jan 2022, 13:59Good day Vuyiswa,
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you soon to address the complaint.
Kind regards, Ackermans Customer Service
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you soon to address the complaint.
Kind regards, Ackermans Customer Service
Ackermans's reply27 Jan 2022, 13:59
Official
Good day Vuyiswa,
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you soon to address the complaint.
Kind regards, Ackermans Customer Service
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you soon to address the complaint.
Kind regards, Ackermans Customer Service
Ackermans's replyOfficial
03 Feb 2022, 16:48Good day Vuyiswa,
We can confirm that your payment was refunded to your account. We apologise for the inconvenience this has caused. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We can confirm that your payment was refunded to your account. We apologise for the inconvenience this has caused. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
Ackermans's reply03 Feb 2022, 16:48
Official
Good day Vuyiswa,
We can confirm that your payment was refunded to your account. We apologise for the inconvenience this has caused. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We can confirm that your payment was refunded to your account. We apologise for the inconvenience this has caused. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service