AH
Amelia H
1 reviews | Active since Dec 2017
08 Dec 2017, 16:31
Refund policy
My daughter and I bought some items from the Wolmaransstad branch on the 28/11/2017. They were paid for in cash with our debit cards. Yesterday when we tried to give back the items that did not fit we were told the they cannot refund us the cash and needs to issue us with a voucher thus forcing us to buy from Ackermans again! The till slip states that Ackermans will gladly refund or exchange purchases EXCEPT for purchases older than 30 days were a voucher will be issued. I am not impressed at all!
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Replies (2)
Ackermans's replyOfficial
11 Dec 2017, 08:30Good day Amelia,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply11 Dec 2017, 08:30
Official
Good day Amelia,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's replyOfficial
12 Dec 2017, 11:19Good day Amelia,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply12 Dec 2017, 11:19
Official
Good day Amelia,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,