Refund my money

On the 17 of February I paid the store twice and I sended then emailed they ignored them. So I went to Mamelodi store for refund thy told me to send them all the information so thy can refund me back my money. It's been weeks now I HV not get any feedback from the customer service that I emailed my documents. My card is blocked but I HV not get my money. The service is poor am not happy how you treat your customers.i paid off the balance n now when I have to get my money you ignoring me.i have send bank statement still dololo. When we own 250 you call us ten times a day but now you owing u dnt call.i want my money as I dnt own u anymore.